Legal & Regulatory Information

Privacy Policy

Describes how we collect, use, store, and protect your personal data in accordance with privacy regulations.

GDPR Policy

Details our compliance with the European Union's General Data Protection Regulation (GDPR).

Cookie Policy

Outlines how cookies and similar technologies are used on our websites and platforms.

AML/KYC Policy

Explains our procedures for Anti-Money Laundering (AML) and Know Your Customer (KYC) verification.

Anti-Fraud Policy

Highlights the measures we take to detect, prevent, and respond to fraudulent activities.

Business Continuity Policy

Details how we maintain operational resilience and service continuity during disruptions.

Apple Pay – Terms & Conditions

Sets the conditions for using Apple Pay in connection with your account.

Google Pay Terms

Provides rules for linking and using your account through Google Pay.

IBAN Terms & Conditions

Governs the use of IBANs (international bank account numbers) provided by our institution.

Cross-border Card Issuance Disclaimer

Discloses risks and regulatory considerations when issuing cards across jurisdictions.

Terms And Conditions

Sets the conditions for your Smart Energy Pays account and the associated services. It also contains other important information you need to know.

General Terms of Use

Defines your rights and obligations when using our services and platforms.

Terms of Exchange

Regulates the terms under which currency or asset exchange is facilitated.

Imprint

Provides company and legal publisher identification details as required by law.

Intellectual Property Notice

States our ownership rights and user restrictions related to brand and content usage.

Regulatory Compliance Statement

Confirms our adherence to applicable laws and regulations in all jurisdictions where we operate.

Disclaimers

Contains general legal disclaimers about the use of our products, services, and information.

Deposit Protection FAQ

Clarifies whether and how your deposits are protected under relevant schemes.

Complaints & Disputes Handling Policy

Explains how you can file a complaint and the steps we take to resolve it.

Frequently Asked Questions

Answers on accounts, cards, transactions, fees, verification and account closure — for individual and business customers.

Contact Support

Reach our support team directly for questions this section does not answer.